GB/Z 19035-2012
ActiveQuality management systems - Guidelines for the application of GB/T 19001-2008 in travel agency
质量管理体系 旅行社应用GB/T 19001-2008指南
Application Summary AI generated
This standard provides specific guidance for travel agencies on implementing a quality management system based on GB/T 19001-2008 (equivalent to ISO 9001:2008). It is applied in the tourism industry to help travel agencies design, document, and improve processes for tour planning, customer service, and supplier management. The guidelines ensure consistent service quality and customer satisfaction in contexts such as booking, itinerary execution, and complaint handling.
Related Standards
GB/T 2828.1-2012
Sampling procedures for inspection by attributes — Part 1: Sampling schemes indexed by acceptance quality limit (AQL) for lot-by-lot inspection
GB/T 19004-2011
Managing for the sustained success of an organization — Quality management approach
GB/T 19011-2013
Guidelines for auditing management systems
GB/T 19000-2008/ISO 9000:2005
Quality management systems - Fundamentals and vocabulary
GB/T 2828.1-2003
Sampling procedures for inspection by attributes--Part 1: Sampling schemes indexed by acceptance quality limit(AQL) for lot-by-lot inspection
GB/T 19022-2003
Measurement management systems--Requirements for measurement processes and measuring equipment
GB/T 6379.1-2004
Accuracy(trueness and precision)of measurement methods and results--Part 1:General principles and definitions
GB/T 6379.2-2004
Accuracy(trueness and precision)of measurement methods and results--Part 2:Basic method for the determination of repeatability and reproducibility of a standard measurement method
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