GB/T 19039-2009
ActiveGeneral rules of customer satisfaction measurement
顾客满意测评通则
Application Summary AI generated
This standard provides guidelines for organizations to design, implement, and evaluate customer satisfaction measurement programs. It is applied across various service industries and manufacturing sectors in China to assess how well products or services meet customer expectations. The standard is used for internal quality management, external benchmarking, and certification audits to improve customer loyalty and business performance.
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