GB/T 19014-2019
ActiveQuality management－Customer satisfaction－Guidelines for monitoring and measuring
质量管理 顾客满意 监视和测量指南
Application Summary AI generated
This standard provides guidelines for organizations to establish processes for monitoring and measuring customer satisfaction. It is applied across various industries and service sectors to help companies collect, analyze, and use customer feedback data to improve quality management systems. The standard is particularly relevant for businesses seeking to align with ISO 9001 requirements and enhance customer relationship management.
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