GB/T 19013-2021
ActiveQuality management—Customer satisfaction—Guidelines for dispute resolution external to organizations
质量管理 顾客满意 组织外部争议解决指南
Application Summary AI generated
This standard provides guidelines for organizations to establish and manage external dispute resolution processes related to customer complaints. It is applied across various industries in China, including manufacturing, services, and retail, to ensure fair, transparent, and effective handling of unresolved disputes outside the organization. The standard helps companies comply with quality management requirements and improve customer satisfaction by offering structured procedures for third-party mediation or arbitration.
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