GB/T 19013-2009
AbolishedQuality management - Customer satisfaction - Guidelines for dispute resolution external to organizations
质量管理 顾客满意 组织外部争议解决指南
Application Summary AI generated
This standard provides guidelines for organizations to establish and manage external dispute resolution processes related to customer complaints. It is applied across various industries in China to help businesses resolve conflicts outside of their internal systems, ensuring fair and effective handling of customer dissatisfaction. The standard is particularly relevant for service sectors, such as retail, hospitality, and telecommunications, where customer satisfaction and regulatory compliance are critical.
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Transparency note: The application summary and key sentences on this page were automatically generated by AI from the standard's original text. This content has not been human-verified and should not be used for compliance or regulatory purposes. Always refer to the official standard document from the issuing authority.