GB/T 19012-2008
AbolishedQuality management - Customer satisfaction - Guidelines for complaints handling in organizations
质量管理 顾客满意 组织处理投诉指南
Application Summary AI generated
This standard provides guidelines for organizations to establish an effective complaints-handling process, covering receipt, tracking, resolution, and analysis of customer feedback. It is applied across all industries and sectors in China, including manufacturing, retail, and service providers, to improve customer satisfaction and operational quality. The standard is used as a framework for internal audits and certification to ensure consistent, fair, and transparent complaint management.
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Transparency note: The application summary and key sentences on this page were automatically generated by AI from the standard's original text. This content has not been human-verified and should not be used for compliance or regulatory purposes. Always refer to the official standard document from the issuing authority.