GB/T 19010-2021
ActiveQuality management—Customer satisfaction—Guidelines for codes of conduct for organizations
质量管理 顾客满意 组织行为规范指南
Application Summary AI generated
This standard provides guidelines for organizations to develop and implement codes of conduct aimed at enhancing customer satisfaction. It is applied across service industries and manufacturing sectors in China, particularly in contexts where customer interaction and service quality are critical, such as retail, hospitality, and after-sales support. The standard helps organizations establish behavioral norms to prevent misleading practices and ensure consistent, transparent customer treatment.
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