GB/T 16868-2009
ActiveCommodity and service quality management specification
商品经营服务质量管理规范
Application Summary AI generated
This standard specifies requirements for quality management in the sale of commodities and the delivery of related services, covering areas such as service environment, personnel conduct, and complaint handling. It is applied in retail, wholesale, and service-oriented enterprises in China to ensure consistent quality control and customer satisfaction. The standard is used as a benchmark for internal audits and third-party evaluations of commercial service quality.
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