GB/T 46862-2025

Active

Basic requirements for service management of food delivery platform

外卖平台服务管理基本要求

Standard Type
GBT
ICS
03.100.20
CCS
A10
Status
Active
Issue Date
2025-12-02
Implementation
2025-12-02
Centralized Committee
市场监管总局(网络交易)
Issuing Authority
国家市场监督管理总局、国家标准化管理委员会

Application Summary AI generated

This standard specifies the fundamental service management requirements for food delivery platforms, covering order processing, rider management, food safety, and customer complaint handling. It is applied by online food delivery platforms operating in China to ensure consistent service quality, transparency, and consumer protection. The standard serves as a benchmark for platform self-regulation and regulatory compliance in the domestic food delivery industry.

Related Standards

Transparency note: The application summary and key sentences on this page were automatically generated by AI from the standard's original text. This content has not been human-verified and should not be used for compliance or regulatory purposes. Always refer to the official standard document from the issuing authority.