GB/T 40762-2021
ActiveEvaluation specification of administrative service satisfaction
政务服务满意度评价规范
Application Summary AI generated
This standard specifies the principles, indicators, methods, and procedures for evaluating satisfaction with administrative services provided by government agencies. It is applied in China to assess the quality of public service windows, online government platforms, and integrated service centers, enabling systematic measurement and improvement of citizen-facing administrative processes.
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