GB/T 39735-2020
ActiveGuidelines for administrative service evaluation
政务服务评价工作指南
Application Summary AI generated
This standard provides a framework for evaluating the quality and effectiveness of administrative services offered by government agencies and public service units in China. It is applied in contexts such as government service halls, online service platforms, and hotline centers to assess service processes, staff performance, and user satisfaction. The guidelines help standardize evaluation methods, criteria, and feedback mechanisms to improve public service delivery.
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Transparency note: The application summary and key sentences on this page were automatically generated by AI from the standard's original text. This content has not been human-verified and should not be used for compliance or regulatory purposes. Always refer to the official standard document from the issuing authority.