GB/T 39734-2020
ActiveSpecification for evaluation of “on-the-spot” and “online” administrative Service
政务服务“一次一评”“一事一评”工作规范
Application Summary AI generated
This standard specifies the evaluation methods, indicators, and procedures for assessing administrative services provided either in-person ("on-the-spot") or through digital platforms ("online"). It is applied by Chinese government service centers, public service halls, and online government portals to collect real-time user feedback on individual transactions. The standard aims to improve service quality and accountability by enabling systematic performance tracking and continuous improvement in public administration.
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Transparency note: The application summary and key sentences on this page were automatically generated by AI from the standard's original text. This content has not been human-verified and should not be used for compliance or regulatory purposes. Always refer to the official standard document from the issuing authority.