GB/T 36113-2018
ActiveSpecification for complaint-handling administrative service centre
政务服务中心服务投诉处置规范
Application Summary AI generated
This standard specifies the procedures, requirements, and responsibilities for handling service complaints within administrative service centres in China. It is applied by government-operated service centres (e.g., for business licensing, permits, or public services) to ensure consistent, transparent, and timely resolution of citizen complaints. The standard supports quality management and public accountability in administrative service delivery.
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Transparency note: The application summary and key sentences on this page were automatically generated by AI from the standard's original text. This content has not been human-verified and should not be used for compliance or regulatory purposes. Always refer to the official standard document from the issuing authority.