GB/T 36112-2018
ActiveSpecification for service site management of administrative service centre
政务服务中心服务现场管理规范
Application Summary AI generated
This standard specifies requirements for the physical environment, personnel conduct, workflow organization, and service quality management at administrative service centers in China. It is applied to government-run service halls and one-stop service windows, providing guidelines for layout, signage, queuing systems, and staff behavior to ensure efficient, standardized, and citizen-friendly service delivery.
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Transparency note: The application summary and key sentences on this page were automatically generated by AI from the standard's original text. This content has not been human-verified and should not be used for compliance or regulatory purposes. Always refer to the official standard document from the issuing authority.