GB/T 17242-1998
AbolishedGuidelines for complaints handling
投诉处理指南
Application Summary AI generated
This standard provides guidelines for establishing and managing a complaints handling process within organizations, covering receipt, investigation, resolution, and feedback. It is applied across service industries in China, including retail, hospitality, and public utilities, to ensure consistent and fair treatment of consumer complaints. The standard helps organizations improve customer satisfaction and service quality by defining procedures for effective complaint management.
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Transparency note: The application summary and key sentences on this page were automatically generated by AI from the standard's original text. This content has not been human-verified and should not be used for compliance or regulatory purposes. Always refer to the official standard document from the issuing authority.