GB/T 47180-2026
UpcomingSpecification for the government service on integrative consultation
政务服务统一咨询服务工作规范
Application Summary AI generated
This standard specifies the operational procedures, service requirements, and quality evaluation criteria for unified government service consultation hotlines and online platforms. It is applied by administrative service centers and government affairs bureaus across China to ensure consistent, accurate, and efficient responses to public inquiries regarding administrative procedures, policies, and permits. The standard aims to standardize multi-channel consultation services (phone, web, mobile apps) to improve citizen satisfaction and reduce redundant inquiries.
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Transparency note: The application summary and key sentences on this page were automatically generated by AI from the standard's original text. This content has not been human-verified and should not be used for compliance or regulatory purposes. Always refer to the official standard document from the issuing authority.