GB/T 47137-2026
ActiveService excellence—Guidelines for application of digital approaches to achieve service excellence
优质服务 应用数字化方法实现优质服务指南
Application Summary AI generated
This standard provides guidelines for organizations to apply digital approaches, such as artificial intelligence and data analytics, to enhance service quality and customer experience. It is primarily used in service industries including hospitality, healthcare, finance, and public administration to systematically integrate digital tools for achieving measurable service excellence. The standard is applicable during service design, delivery, and evaluation phases to ensure consistent, efficient, and user-centric digital service transformation.
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Transparency note: The application summary and key sentences on this page were automatically generated by AI from the standard's original text. This content has not been human-verified and should not be used for compliance or regulatory purposes. Always refer to the official standard document from the issuing authority.