GB/T 47135-2026

Active

Service Design—Vocabulary

服务设计 术语

Standard Type
GBT
ICS
03.080.01
CCS
A12
Status
Active
Issue Date
2026-01-28
Implementation
2026-05-01
Centralized Committee
国家标准委
Issuing Authority
国家市场监督管理总局、国家标准化管理委员会

Application Summary AI generated

GB/T 47135-2026 defines key terminology for service design, establishing a unified vocabulary for concepts such as touchpoints, service blueprints, and user journeys. It is applied across service-oriented industries, including digital platforms, healthcare, hospitality, and public administration, to standardize communication among designers, stakeholders, and developers during service creation and evaluation. This standard is used in both academic research and professional practice to ensure consistent understanding and application of service design principles.

Related Standards

Transparency note: The application summary and key sentences on this page were automatically generated by AI from the standard's original text. This content has not been human-verified and should not be used for compliance or regulatory purposes. Always refer to the official standard document from the issuing authority.