GB/T 47135-2026
ActiveService Design—Vocabulary
服务设计 术语
Application Summary AI generated
GB/T 47135-2026 defines key terminology for service design, establishing a unified vocabulary for concepts such as touchpoints, service blueprints, and user journeys. It is applied across service-oriented industries, including digital platforms, healthcare, hospitality, and public administration, to standardize communication among designers, stakeholders, and developers during service creation and evaluation. This standard is used in both academic research and professional practice to ensure consistent understanding and application of service design principles.
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Transparency note: The application summary and key sentences on this page were automatically generated by AI from the standard's original text. This content has not been human-verified and should not be used for compliance or regulatory purposes. Always refer to the official standard document from the issuing authority.