GB/T 46818-2025
ActiveSpecification on the disposal of requests on government service hotline
政务服务便民热线诉求办理规范
Application Summary AI generated
This standard specifies the procedures, requirements, and quality control for handling public requests submitted through government service hotlines in China. It is applied by local and national government agencies to ensure consistent, efficient, and traceable processing of citizen inquiries, complaints, and suggestions. The standard covers the entire lifecycle of a request, from receipt and classification to resolution and feedback, aiming to improve public service responsiveness and accountability.
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