GB/T 46306-2025

Active

Consumer vulnerability—Requirements and guidelines for the design and delivery of inclusive service

消费者脆弱性 设计与提供包容性服务的要求及指南

Standard Type
GBT
ICS
03.080.01
CCS
A12
Status
Active
Issue Date
2025-10-05
Implementation
2025-10-05
Centralized Committee
国家标准委
Issuing Authority
国家市场监督管理总局、国家标准化管理委员会

Application Summary AI generated

This standard provides requirements and guidelines for designing and delivering services that are inclusive of vulnerable consumers, addressing physical, cognitive, economic, or situational limitations. It applies to service providers across industries such as finance, telecommunications, healthcare, and retail in China, ensuring equitable access and protection for elderly, disabled, low-income, or otherwise disadvantaged individuals. The standard is used in service design, delivery, and auditing contexts to prevent exclusion and promote fair treatment.

Related Standards

Transparency note: The application summary and key sentences on this page were automatically generated by AI from the standard's original text. This content has not been human-verified and should not be used for compliance or regulatory purposes. Always refer to the official standard document from the issuing authority.