GB/T 46306-2025
ActiveConsumer vulnerability—Requirements and guidelines for the design and delivery of inclusive service
消费者脆弱性 设计与提供包容性服务的要求及指南
Application Summary AI generated
This standard provides requirements and guidelines for designing and delivering services that are inclusive of vulnerable consumers, addressing physical, cognitive, economic, or situational limitations. It applies to service providers across industries such as finance, telecommunications, healthcare, and retail in China, ensuring equitable access and protection for elderly, disabled, low-income, or otherwise disadvantaged individuals. The standard is used in service design, delivery, and auditing contexts to prevent exclusion and promote fair treatment.
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Transparency note: The application summary and key sentences on this page were automatically generated by AI from the standard's original text. This content has not been human-verified and should not be used for compliance or regulatory purposes. Always refer to the official standard document from the issuing authority.