GB/T 46305-2025

Active

Service excellence—Measuring service excellence performance

优质服务 测评优质服务绩效

Standard Type
GBT
ICS
03.080.01
CCS
A12
Status
Active
Issue Date
2025-10-05
Implementation
2025-10-05
Centralized Committee
国家标准委
Issuing Authority
国家市场监督管理总局、国家标准化管理委员会

Application Summary AI generated

This standard provides a framework for measuring and evaluating the performance of service excellence across various industries in China. It is applied by organizations to assess the quality, effectiveness, and customer satisfaction of their service delivery processes, enabling continuous improvement and benchmarking. The standard is relevant for service providers, auditors, and regulatory bodies seeking to quantify and enhance service performance in sectors such as hospitality, healthcare, and public services.

Related Standards

Transparency note: The application summary and key sentences on this page were automatically generated by AI from the standard's original text. This content has not been human-verified and should not be used for compliance or regulatory purposes. Always refer to the official standard document from the issuing authority.