GB/T 44190-2024

Active

Specification for government service hotline integration

政务服务便民热线集成规范

Standard Type
GBT
ICS
03.080
CCS
A12
Status
Active
Issue Date
2024-06-29
Implementation
2025-01-01
Centralized Committee
国务院办公厅
Issuing Authority
国家市场监督管理总局、国家标准化管理委员会

Application Summary AI generated

This standard specifies technical requirements, data formats, and interface protocols for integrating multiple government service hotlines into a unified platform. It is applied by Chinese government agencies at all levels to consolidate hotlines such as 12345 with specialized lines for areas like public health or taxation, ensuring seamless call routing, data sharing, and service coordination. The standard supports the development of centralized citizen service centers and digital government platforms.

Related Standards

Transparency note: The application summary and key sentences on this page were automatically generated by AI from the standard's original text. This content has not been human-verified and should not be used for compliance or regulatory purposes. Always refer to the official standard document from the issuing authority.