GB/T 43568-2023
ActiveSpecification of insurance consumer complaints handling
保险消费投诉处理规范
Application Summary AI generated
This standard specifies the procedures, responsibilities, and requirements for handling consumer complaints within the insurance industry in China. It applies to insurance companies, intermediaries, and regulatory bodies when receiving, investigating, and resolving complaints from policyholders or beneficiaries. The standard ensures consistent, fair, and timely complaint management across all insurance service channels.
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Transparency note: The application summary and key sentences on this page were automatically generated by AI from the standard's original text. This content has not been human-verified and should not be used for compliance or regulatory purposes. Always refer to the official standard document from the issuing authority.