GB/T 42498-2023
ActiveSpecification for online dispute resolution in E-commerce
电子商务在线争议解决规范
Application Summary AI generated
This standard specifies the principles, procedures, and technical requirements for resolving disputes between buyers and sellers entirely through online platforms, without the need for offline legal proceedings. It is applied by e-commerce platforms, third-party mediation services, and regulatory bodies in China to handle complaints related to transactions, refunds, and service quality. The standard ensures fair, efficient, and transparent dispute resolution within the digital marketplace.
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Transparency note: The application summary and key sentences on this page were automatically generated by AI from the standard's original text. This content has not been human-verified and should not be used for compliance or regulatory purposes. Always refer to the official standard document from the issuing authority.