GB/T 39666-2020

Active

Classification and codes of government hotline service

政府热线服务分类与代码

Standard Type
GBT
ICS
03.080
CCS
A12
Status
Active
Issue Date
2020-12-14
Implementation
2020-12-14
Centralized Committee
国务院办公厅
Issuing Authority
国家市场监督管理总局、中国国家标准化管理委员会

Application Summary AI generated

This standard provides a classification system and coding method for government hotline services, covering categories such as consultation, complaint, suggestion, and emergency reporting. It is applied by government service centers and hotline operators across China to standardize service categorization, facilitate data aggregation, and enable performance analysis. The standard supports interoperability between different government hotline systems and improves service management efficiency.

Related Standards

Transparency note: The application summary and key sentences on this page were automatically generated by AI from the standard's original text. This content has not been human-verified and should not be used for compliance or regulatory purposes. Always refer to the official standard document from the issuing authority.