GB/T 36953.3-2018
ActiveEvaluation method of urban public transportation passenger satisfaction—Part3：Urban rail transit
城市公共交通乘客满意度评价方法 第3部分：城市轨道交通
Application Summary AI generated
This standard specifies the evaluation principles, indicator system, survey methods, and calculation procedures for measuring passenger satisfaction specifically within urban rail transit systems. It is applied by metro and light rail operators, as well as municipal transportation authorities, to systematically assess service quality, identify improvement areas, and benchmark performance across different lines or cities. The standard is used in regular passenger satisfaction surveys and as a reference for service contracts and regulatory oversight in China's urban rail sector.
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Transparency note: The application summary and key sentences on this page were automatically generated by AI from the standard's original text. This content has not been human-verified and should not be used for compliance or regulatory purposes. Always refer to the official standard document from the issuing authority.