GB/T 36953.2-2018
ActiveEvaluation method of urban public transportation passenger satisfaction—Part 2: Bus and trolleybus transit
城市公共交通乘客满意度评价方法 第2部分：公共汽电车交通
Application Summary AI generated
This standard specifies the evaluation index system, survey methods, and calculation procedures for measuring passenger satisfaction with bus and trolleybus transit services. It is applied by urban public transport authorities and operators in China to assess service quality, identify improvement areas, and guide performance management in city bus and trolleybus networks.
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Transparency note: The application summary and key sentences on this page were automatically generated by AI from the standard's original text. This content has not been human-verified and should not be used for compliance or regulatory purposes. Always refer to the official standard document from the issuing authority.