GB/T 36953.1-2018
ActiveEvaluation method of urban public transportation passenger satisfaction—Part 1：General rules
城市公共交通乘客满意度评价方法 第1部分：总则
Application Summary AI generated
This standard specifies the general principles, evaluation index system, survey methods, and calculation procedures for assessing passenger satisfaction with urban public transportation services. It is applied by city transit authorities and operators in China to systematically measure and improve service quality across buses, subways, and other public transit modes. The standard provides a unified framework for conducting satisfaction surveys and benchmarking performance in urban transportation systems.
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Transparency note: The application summary and key sentences on this page were automatically generated by AI from the standard's original text. This content has not been human-verified and should not be used for compliance or regulatory purposes. Always refer to the official standard document from the issuing authority.