GB/T 36733-2018
ActiveEvaluation guideline for service quality
服务质量评价通则
Application Summary AI generated
This standard provides a general framework for evaluating service quality across various industries in China, including but not limited to hospitality, logistics, and public utilities. It defines evaluation principles, indicators, and methods to assess service delivery, customer satisfaction, and continuous improvement. The guideline is applied by organizations for internal audits, third-party certification, and regulatory compliance to standardize service quality benchmarks.
Related Standards
GB/T 5296.6-2004
Instructions for use of products of consumer interest--Part 6:Furniture
GB/T 19682-2005
Target text quality requirements for translation services
GB/T 19680-2005
Classification and evaluation indicators for logistics enterprises
GB/Z 32450-2015
Speciality agriculture—Guidelines for multi-functional development and construction
GB/Z 32339-2015
General requirements for creative agricultural park
GB/Z 40846-2021
Engineering consulting—Essential vocabulary
GB/Z 40892-2021
Basic requirements of science and technology service in entrepreneur park
GB/Z 41465-2022
Implementation guidelines for credit evaluation of public resource trading entities
Transparency note: The application summary and key sentences on this page were automatically generated by AI from the standard's original text. This content has not been human-verified and should not be used for compliance or regulatory purposes. Always refer to the official standard document from the issuing authority.