GB/T 36686-2018
ActiveSpecification for automobile after-sales services
汽车售后服务规范
Application Summary AI generated
This standard specifies the basic requirements, service processes, and quality control measures for after-sales services in the automotive industry. It is applied by vehicle manufacturers, authorized dealers, and independent service providers in China to standardize maintenance, repair, warranty claims, and customer complaint handling. The standard aims to improve service transparency and customer satisfaction across all post-sale interactions.
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Transparency note: The application summary and key sentences on this page were automatically generated by AI from the standard's original text. This content has not been human-verified and should not be used for compliance or regulatory purposes. Always refer to the official standard document from the issuing authority.