GB/T 36683-2018
ActiveSpecification for assessment of automobile after-sales service
汽车售后服务评价规范
Application Summary AI generated
This standard specifies the evaluation criteria and methodology for assessing the quality of after-sales service provided by automobile manufacturers and dealers. It is applied in the Chinese automotive industry to benchmark service performance across areas such as maintenance, repair, parts supply, and customer complaint handling. The standard is used by third-party evaluators, regulatory bodies, and enterprises to conduct systematic service quality audits and drive continuous improvement.
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