GB/T 36074.2-2018
ActiveInformation technology service—Service management—Part 2: Implementation guide
信息技术服务 服务管理 第2部分：实施指南
Application Summary AI generated
This standard provides a practical implementation guide for organizations establishing and improving their IT service management systems based on the requirements in GB/T 36074.1. It is applied by IT service providers, internal IT departments, and consultants to plan, design, transition, deliver, and improve services such as help desks, data center operations, and cloud management. The guide helps ensure consistent, high-quality service delivery by detailing processes, roles, and performance metrics for real-world deployment.
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