GB/T 35780.2-2017
ActiveCustomer contact service—Part 2: Requirements for clients using the services of customer contact centres
顾客联络服务 第2部分：使用顾客联络中心服务的委托方要求
Application Summary AI generated
GB/T 35780.2-2017 specifies requirements for organizations that outsource customer contact services, covering their responsibilities in defining service scope, data security, and performance monitoring. It is applied in industries such as telecommunications, finance, and e-commerce where companies contract third-party call centers or customer service providers. The standard ensures client organizations establish clear agreements and quality benchmarks to maintain consistent service delivery.
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Transparency note: The application summary and key sentences on this page were automatically generated by AI from the standard's original text. This content has not been human-verified and should not be used for compliance or regulatory purposes. Always refer to the official standard document from the issuing authority.