GB/T 35780.1-2017
ActiveCustomer contact service—Part 1: Requirements for customer contact centres
顾客联络服务 第1部分：顾客联络中心要求
Application Summary AI generated
This standard specifies the operational and service quality requirements for customer contact centers, including call centers, online chat support, and other communication channels. It is applied in service industries such as telecommunications, banking, e-commerce, and public utilities in China to ensure consistent, efficient, and satisfactory customer interactions. The standard guides center management in areas like staffing, training, response time, and complaint handling.
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Transparency note: The application summary and key sentences on this page were automatically generated by AI from the standard's original text. This content has not been human-verified and should not be used for compliance or regulatory purposes. Always refer to the official standard document from the issuing authority.