GB/T 34432-2017

Active

Fundamental terminology of after-sales service

售后服务基本术语

Standard Type
GBT
ICS
03.080
CCS
A12
Status
Active
Issue Date
2017-10-14
Implementation
2018-05-01
Centralized Committee
国家标准委
Issuing Authority
中华人民共和国国家质量监督检验检疫总局、中国国家标准化管理委员会

Application Summary AI generated

This standard defines core terminology related to after-sales service activities, such as warranty, repair, maintenance, and customer support. It is applied in China across manufacturing, retail, and service industries to ensure consistent communication in contracts, service manuals, and quality management systems. The standard is used by engineers, procurement professionals, and auditors to standardize service descriptions and evaluate service performance.

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Transparency note: The application summary and key sentences on this page were automatically generated by AI from the standard's original text. This content has not been human-verified and should not be used for compliance or regulatory purposes. Always refer to the official standard document from the issuing authority.