GB/T 33850-2017
ActiveInformation technology service—Evaluation indicator system for service quality
信息技术服务 质量评价指标体系
Application Summary AI generated
This standard specifies a comprehensive set of evaluation indicators for assessing the quality of information technology services, covering dimensions such as service capability, process, and customer satisfaction. It is applied by IT service providers and their clients in China to conduct objective quality assessments, benchmarking, and improvement planning for outsourced IT operations, cloud services, and technical support contracts. The framework is particularly relevant for procurement professionals and service managers in government, finance, and enterprise sectors who need to verify service level agreement (SLA) compliance.
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