GB/T 33358-2016
ActiveSpecification for government hotline service
政府热线服务规范
Application Summary AI generated
This standard specifies the service requirements, quality control, and evaluation methods for government hotlines in China. It is applied by public service call centers at all levels of government to ensure consistent, efficient, and citizen-oriented responses to inquiries, complaints, and suggestions. The standard guides the design, operation, and performance assessment of these hotlines to improve public satisfaction and administrative accountability.
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