GB/T 33357-2016
ActiveAssessment of government hotline service
政府热线服务评价
Application Summary AI generated
This standard specifies evaluation principles, indicators, and methods for assessing the quality of government hotline services in China. It is applied by government agencies and third-party evaluators to measure performance in areas such as response timeliness, problem resolution, and citizen satisfaction. The standard is used for internal improvement, public reporting, and procurement of hotline service providers.
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