GB/T 33357-2016

Active

Assessment of government hotline service

政府热线服务评价

Standard Type
GBT
ICS
03.080
CCS
A12
Status
Active
Issue Date
2016-12-13
Implementation
2017-07-01
Centralized Committee
国务院办公厅
Issuing Authority
中华人民共和国国家质量监督检验检疫总局、中国国家标准化管理委员会

Application Summary AI generated

This standard specifies evaluation principles, indicators, and methods for assessing the quality of government hotline services in China. It is applied by government agencies and third-party evaluators to measure performance in areas such as response timeliness, problem resolution, and citizen satisfaction. The standard is used for internal improvement, public reporting, and procurement of hotline service providers.

Related Standards

Transparency note: The application summary and key sentences on this page were automatically generated by AI from the standard's original text. This content has not been human-verified and should not be used for compliance or regulatory purposes. Always refer to the official standard document from the issuing authority.