GB/T 32943-2016

Active

Service requirements for travel agency outlet

旅行社服务网点服务要求

Standard Type
GBT
ICS
03.080
CCS
A12
Status
Active
Issue Date
2016-08-29
Implementation
2017-03-01
Centralized Committee
文化和旅游部(文化)
Issuing Authority
中华人民共和国国家质量监督检验检疫总局、中国国家标准化管理委员会

Application Summary AI generated

This standard specifies the basic requirements, service processes, and quality control measures for travel agency outlets, including physical storefronts and service counters. It is applied in China's tourism industry to regulate the operations of travel agency branches, ensuring consistent service quality in customer consultation, booking, and complaint handling. The standard is used by travel agencies, regulatory bodies, and auditors to evaluate and certify outlet service compliance.

Related Standards

Transparency note: The application summary and key sentences on this page were automatically generated by AI from the standard's original text. This content has not been human-verified and should not be used for compliance or regulatory purposes. Always refer to the official standard document from the issuing authority.