GB/T 32063-2015
ActiveCustomer service for public of urban water supply
城镇供水服务
Application Summary AI generated
This standard specifies the requirements for customer service in urban water supply systems, including service procedures, response times, complaint handling, and information disclosure. It is applied by water supply enterprises and municipal authorities in China to ensure consistent and transparent service delivery to residential and commercial users in urban areas. The standard also covers performance evaluation and quality monitoring of water supply customer service operations.
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