GB/T 31385-2015
ActiveService directives for travel agency
旅行社服务通则
Application Summary AI generated
GB/T 31385-2015 specifies general service requirements for travel agencies, covering service processes from consultation and contract signing to tour execution and complaint handling. It is applied in China's tourism industry to standardize travel agency operations, ensuring consistent service quality and consumer protection across domestic and outbound travel products.
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Transparency note: The application summary and key sentences on this page were automatically generated by AI from the standard's original text. This content has not been human-verified and should not be used for compliance or regulatory purposes. Always refer to the official standard document from the issuing authority.