GB/T 28827.1-2012
AbolishedInformation technology service - Operations and maintenance -Part 1: General requirements
信息技术服务 运行维护 第1部分：通用要求
Application Summary AI generated
This standard specifies general requirements for the operation and maintenance (O&M) of information technology services, covering service delivery, quality management, and process control. It is applied by IT service providers and organizations in China to establish, implement, and improve their O&M management systems, ensuring consistent service quality across data centers, enterprise IT infrastructure, and outsourced technical support environments.
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Transparency note: The application summary and key sentences on this page were automatically generated by AI from the standard's original text. This content has not been human-verified and should not be used for compliance or regulatory purposes. Always refer to the official standard document from the issuing authority.