GB/T 28227.6-2011
AbolishedGuidelines for the implementation of quality management system of cultural service - Part 6: Cinema
文化服务质量管理体系实施指南 第6部分：影院
Application Summary AI generated
This standard provides guidelines for cinemas to establish and implement a quality management system, focusing on service processes such as ticketing, projection, seating, and customer service. It is applied by cinema operators in China to ensure consistent service quality, improve audience satisfaction, and comply with national service management requirements. The standard is relevant for both single-screen and multiplex cinemas, covering all stages from pre-show to post-show customer interactions.
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Transparency note: The application summary and key sentences on this page were automatically generated by AI from the standard's original text. This content has not been human-verified and should not be used for compliance or regulatory purposes. Always refer to the official standard document from the issuing authority.