GB/T 28227.4-2011
AbolishedGuidelines for the implementation of the quality management system of cultural service - Part 4: Sales and leasing of audio-video products
文化服务质量管理体系实施指南 第4部分：音像制品销售和出租
Application Summary AI generated
This standard provides guidelines for establishing and implementing a quality management system specifically for businesses involved in the retail sale and rental of audio-video products, such as CDs, DVDs, and Blu-ray discs. It is applied by cultural service providers in China to ensure consistent service quality, customer satisfaction, and proper handling of inventory in stores or rental outlets. The standard covers processes from product display and transaction handling to after-sales service and complaint management.
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Transparency note: The application summary and key sentences on this page were automatically generated by AI from the standard's original text. This content has not been human-verified and should not be used for compliance or regulatory purposes. Always refer to the official standard document from the issuing authority.