GB/T 24620-2009
AbolishedDevelopment of service standards - Recommendations for addressing consumer issues
服务标准制定导则 考虑消费者需求
Application Summary AI generated
This standard provides guidelines for developing service standards that specifically address consumer needs and protection. It is applied by Chinese regulatory bodies and industry associations when creating or revising service standards across sectors like retail, hospitality, and public utilities. The recommendations ensure that consumer issues such as safety, information transparency, and complaint handling are systematically incorporated into service quality benchmarks.
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Transparency note: The application summary and key sentences on this page were automatically generated by AI from the standard's original text. This content has not been human-verified and should not be used for compliance or regulatory purposes. Always refer to the official standard document from the issuing authority.