GB/T 24620-2009

Abolished

Development of service standards - Recommendations for addressing consumer issues

服务标准制定导则 考虑消费者需求

Standard Type
GBT
ICS
03.080.01
CCS
A12
Status
Abolished
Issue Date
2009-11-15
Implementation
2010-01-01
Centralized Committee
国家标准委
Issuing Authority
中华人民共和国国家质量监督检验检疫总局、中国国家标准化管理委员会

Application Summary AI generated

This standard provides guidelines for developing service standards that specifically address consumer needs and protection. It is applied by Chinese regulatory bodies and industry associations when creating or revising service standards across sectors like retail, hospitality, and public utilities. The recommendations ensure that consumer issues such as safety, information transparency, and complaint handling are systematically incorporated into service quality benchmarks.

Related Standards

Transparency note: The application summary and key sentences on this page were automatically generated by AI from the standard's original text. This content has not been human-verified and should not be used for compliance or regulatory purposes. Always refer to the official standard document from the issuing authority.