GB/T 24405.2-2010
ActiveInformation technology - Service management - Part 2: Code of practice
信息技术 服务管理 第2部分：实践规则
Application Summary AI generated
GB/T 24405.2-2010 provides a code of practice for implementing service management processes in information technology environments, based on the ITIL framework. It is applied by IT service providers and internal IT departments in China to establish, plan, and improve service management systems, covering areas like incident, problem, and change management. This standard is used for auditing, certification, and ensuring consistent service delivery quality across Chinese organizations.
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Transparency note: The application summary and key sentences on this page were automatically generated by AI from the standard's original text. This content has not been human-verified and should not be used for compliance or regulatory purposes. Always refer to the official standard document from the issuing authority.