GB/T 24405.1-2009
ActiveInformation technology - Service management - Part 1: Specification
信息技术 服务管理 第1部分：规范
Application Summary AI generated
GB/T 24405.1-2009 specifies requirements for an IT service management system, defining how organizations can plan, establish, implement, operate, monitor, review, maintain, and improve service delivery. It is applied by IT service providers, including internal IT departments and external managed service firms, to ensure consistent, cost-effective, and quality-aligned service management processes. This standard is used in contexts such as IT outsourcing, cloud service management, and enterprise IT operations to align with international best practices like ISO/IEC 20000-1.
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Transparency note: The application summary and key sentences on this page were automatically generated by AI from the standard's original text. This content has not been human-verified and should not be used for compliance or regulatory purposes. Always refer to the official standard document from the issuing authority.