GB/T 18360-2007
AbolishedEvaluation of public air transport service quality
公共航空运输服务质量评定
Application Summary AI generated
This standard specifies the evaluation principles, indicators, and methods for assessing the quality of public air transport services. It is applied by airlines, airports, and regulatory bodies in China to conduct systematic assessments of passenger service processes, including check-in, boarding, in-flight service, and baggage handling. The standard is used for internal quality audits, industry benchmarking, and certification activities to ensure consistent service levels across domestic and international routes.
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Transparency note: The application summary and key sentences on this page were automatically generated by AI from the standard's original text. This content has not been human-verified and should not be used for compliance or regulatory purposes. Always refer to the official standard document from the issuing authority.