GB/T 17242-2025
ActiveSpecification for complaints handling
投诉处理规范
Application Summary AI generated
GB/T 17242-2025 specifies the principles, procedures, and requirements for managing customer complaints within service organizations. It is applied across industries such as retail, hospitality, telecommunications, and public utilities to ensure consistent, fair, and timely complaint resolution. The standard guides service providers in establishing complaint-handling systems, documenting processes, and improving service quality based on feedback.
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Transparency note: The application summary and key sentences on this page were automatically generated by AI from the standard's original text. This content has not been human-verified and should not be used for compliance or regulatory purposes. Always refer to the official standard document from the issuing authority.