GB/T 16890-2025
ActiveService requirements of passenger transport by water
水路旅客运输服务质量要求
Application Summary AI generated
This standard specifies the service quality requirements for passenger transport by water, covering aspects such as ticketing, boarding, onboard facilities, crew conduct, safety management, and complaint handling. It is applied across China's domestic waterway passenger transport industry, including ferries, river cruises, and coastal passenger ships, to ensure consistent and safe service delivery. The standard serves as a benchmark for operators and regulatory bodies in evaluating and improving passenger service levels.
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Transparency note: The application summary and key sentences on this page were automatically generated by AI from the standard's original text. This content has not been human-verified and should not be used for compliance or regulatory purposes. Always refer to the official standard document from the issuing authority.